At Cheap Office Desks Store, we’re dedicated to providing high-quality, space-saving office furniture with a seamless shopping experience. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.
Shipping Options
Standard Shipping:
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Shipping fee: £12.95
Free Shipping:
- Available for orders over £50
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak periods.
Returns & Exchanges
We want you to be completely satisfied with your ergonomic office furniture purchase. If you’re not happy with your bench desk, L-shaped configuration, or any other product, we offer a simple returns process.
Our Return Policy
You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:
- Item must be unused and in its original packaging
- All original tags and protective coverings must be intact
- Proof of purchase is required
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Desk Extensions/Returns that have been custom-fitted or modified
- Any Ergonomic Office Desks where the adjustable mechanisms have been used
- Products purchased as part of corporate bulk orders (10+ units)
How to Initiate a Return or Exchange
Step 1: Submit Your Request
Email our customer service team at [email protected] with:
- Subject: Return/Exchange Request – Order #[Your Order Number]
- Product Name and reason for return/exchange
- For exchanges, specify preferred replacement
- Attach photo/proof of issue if applicable
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you:
- Return Merchandise Authorization (RMA) number
- Shipping instructions
- Prepaid return label (for defective items only)
Step 3: Package and Ship
Securely repackage your item including:
- Completed return form (from original shipment)
- Copy of your order confirmation
- RMA number clearly visible on package
Step 4: Refund or Exchange Processing
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days
- Exchanges: New item shipped within 1-2 business days
Return Shipping Costs
- Customer preference returns: Customer pays return shipping
- Defective/wrong items: We cover return shipping
Note: Original shipping fees are non-refundable for customer preference returns.
Refund Timeline
| Payment Method | Processing Time | How You’ll Receive It |
|---|---|---|
| Credit/Debit Card (Visa/MasterCard/JCB) | 3-5 business days | Credited to original card |
| PayPal | 2-3 business days | Credited to PayPal account |
Important Notes
- International returns may take longer due to customs clearance
- We recommend using tracked shipping with insurance
- Refunds may take 1-2 billing cycles to appear on your statement
- For damaged items during transit, contact us immediately with photos
Need Help?
Our customer service team is happy to assist with any questions about shipping or returning your office desk.
Contact us at:
Email: [email protected]
Address: 43 Friargate, Preston, GB PR7J 2VW
We appreciate your business and strive to make your office furniture shopping experience as smooth as possible!