At Cheap Office Desks Store, we’re committed to your complete satisfaction with our ergonomic and space-saving office furniture solutions. If you’re not entirely happy with your purchase of bench desks, L-shaped configurations, or any other product, we offer a straightforward returns and exchanges process.
Our Return Policy
You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:
- Item must be unused and in its original packaging
- All original tags and protective coverings must be intact
- Proof of purchase is required
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Desk Extensions/Returns that have been custom-fitted or modified
- Any Ergonomic Office Desks where the adjustable mechanisms have been used
- Products purchased as part of corporate bulk orders (10+ units)
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
Step 1: Submit Your Request
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Cheap Office Desks Store Team,
I would like to request a [return/exchange] for my recent purchase (Order #______).
Product Name: ______
Reason for return/exchange: ______
For exchanges, please specify preferred replacement: ______
Attached is [photo/proof of issue if applicable].
Best regards,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you:
- Return Merchandise Authorization (RMA) number
- Shipping instructions based on your location
- Prepaid return label (for defective items only)
Step 3: Package and Ship
Securely repackage your item in its original packaging and include:
- Completed return form (included in your original shipment)
- Copy of your order confirmation
- RMA number clearly visible on the outside of the package
Step 4: Refund or Exchange Processing
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days to your original payment method
- Exchanges: New item shipped within 1-2 business days after return approval
Return Shipping Costs
Shipping costs for returns vary:
- Customer preference returns: Customer pays return shipping
- Defective/wrong items: We cover return shipping costs
Note: Original shipping fees are non-refundable for customer preference returns.
Refund Timeline
Refunds are processed as follows:
| Payment Method | Processing Time | How You’ll Receive It |
|---|---|---|
| Credit/Debit Card (Visa/MasterCard/JCB) | 3-5 business days | Credited to original card |
| PayPal | 2-3 business days | Credited to PayPal account |
Important Notes
- International returns may take longer to process due to customs clearance
- We recommend using tracked shipping with insurance for your protection
- Refunds may take 1-2 billing cycles to appear on your statement
- For damaged items during transit, please contact us immediately with photos
Questions?
Our customer service team is happy to assist with any questions about returning your office desk. Contact us at:
Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 9:00-17:00 GMT
We appreciate your business and strive to make your office furniture shopping experience as smooth as possible!