Welcome to Cheap Office Desks Store’s FAQ section. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please email our customer service team at [email protected].
Product Questions
What types of office desks do you offer?
We specialise in a variety of office desk solutions to suit different workspace needs:
- Bench Desks – Ideal for collaborative spaces
- Computer Desks – Designed for tech-focused workstations
- Desk Extensions/Returns – For expanding your workspace
- Ergonomic Office Desks – Health-focused designs
- L-Shaped Office Desks – Maximising corner spaces
- Rectangular Office Desks – Classic office solutions
- Wave Office Desks – Contemporary curved designs
Are your desks suitable for home offices?
Absolutely! Many of our customers are remote workers upgrading their home setups. Our ergonomic office desks and space-saving designs like L-shaped configurations are particularly popular for home offices.
Do your desks require assembly?
Most of our desks come partially assembled. For larger items like L-shaped configurations, our logistics team professionally disassembles them for safe transit. All shipments include clear assembly instructions with video links for easy setup.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Express Shipping (£12.95):
- Carriers: DHL or FedEx
- Processing: 1-2 business days
- Delivery: 10-15 business days after dispatch
- Free Economy Shipping (for orders £50+):
- Carrier: EMS
- Processing: 1-2 business days
- Delivery: 15-25 business days after dispatch
Do you ship to my country?
We ship globally except to certain Asian countries and remote regions. Our checkout system will automatically notify you if your address falls in an excluded area. All shipments are dispatched from our climate-controlled facility in Preston, UK.
How can I track my order?
All shipments include real-time tracking updates. You’ll receive tracking information via email once your order is dispatched. For urgent delivery advice, you can email our logistics team at [email protected] before ordering.
Returns & Refunds
What is your return policy?
We offer:
- 15-day return window from delivery date
- Free returns for damaged or incorrect items
- Dedicated returns portal at [email protected]
What if my desk arrives damaged?
We conduct rigorous pre-shipment quality checks, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and replacement.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do you offer discounts for bulk orders?
While we don’t have a formal bulk discount program, our free economy shipping for orders over £50 makes us an excellent choice for furnishing entire collaborative spaces. For very large orders, please contact us directly at [email protected] to discuss potential savings.
Customer Support
How can I contact customer service?
Our customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 business hours.
Where is your company located?
Our warehouse and headquarters are located at:
43 Friargate, Preston, GB PR7J 2VW All orders are dispatched from our climate-controlled facility in Preston, UK.
43 Friargate, Preston, GB PR7J 2VW All orders are dispatched from our climate-controlled facility in Preston, UK.
Still have questions? Don’t hesitate to reach out to our friendly team at [email protected]. We’re here to help you create your perfect workspace!